Terms & Conditions
As part of the repair process, it may sometimes be necessary to re-format the computer’s internal or external hard disc drive(s) and/or to re-install the Microsoft Windows® operating system (or similar). Both these procedures are carried out only as a last resort and after Cuffley Computers has attempted all other means of repair.
Personal data contained on, or transferred from, PCs, terminals and hard drives or disks shall, at all times, be processed fairly and lawfully
No-Fix-No-Fee Policy
Our No-Fix-No-Fee policy means simply that if Cuffley Computers does not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no charge is made.
Exclusions to the No-Fix-No-Fee policy
When the customer requests Cuffley Computers not to proceed with a repair which it is able to effect to resolve the problem.
When Cuffley Computers is able to resolve the problem or effect the repair, but the customer does not possess the required software disc or product key. If the computer’s Operating System is to be re-installed, the customer must provide Cuffley Computers with an original licensed Operating System disc and a valid Product Key.
When Cuffley Computers provides a clear and precise diagnosis of a failed component but the customer decides not to proceed with the replacement.
The policy does not apply to data recovery, virus or spyware problems, issues with third parties or to cases in which the computer suffered from power surges.
Cuffley Computers accepts no responsibility for loss of computer data, however caused, including any alleged loss occurring during data recovery.
Any computer or other hardware left with Cuffley Computers and not collected within 2 months shall be assumed to be permanently abandoned by Client and will be disposed of without recourse to Client. Prior to this, every effort will be made by Cuffley Computers to contact Client to obtain instructions.
Payment
Payment terms for an estimated project are to be paid on the date of invoice. Cuffley Computers reserves the right to charge interest on any overdue amounts
Payment only in the form of Paypal or Cash.